Contact Us

Report a Problem

Your concerns are important.

Two clean water services employees in hard hats and safety vests work with a vac truck to clean out a stormdrain.

Whether you witness a sewer overflow or illegal dumping into a storm drain — or have questions about wildlife or need to submit a claim — we are here to help. If you have general questions, please visit our Contact Us page or call 503.681.3600. 

Immediate Public Health Threats

If you witness a problem that is an immediate threat to public health or property, please call Clean Water Services’ 24-hour response line at 503.681.3600.

Illegal Storm Drain Dumping

If you see someone dumping paint, oil, soap, fertilizer, or other waste into a storm drain, notify Environmental Services. Remember, what goes down the storm drain goes to the nearest stream and eventually the Tualatin River.

Drain backed up?

Homes and businesses connect to the public system through private plumbing called laterals. If you experience a backup or blockage in yours, take the steps outlined in this helpful fact sheet. If you believe an issue is part of the public system, contact us.

Concerned about flooding?

Visit our Flood Facts page for more information about flood-related problems.

Concerned about herbicides?

If you need to use herbicides, learn about how we use them with our Herbicide Fact Sheet (PDF).

Concerned about wildlife?

Learn more about beneficial and invasive wildlife.

Questions about sewer backups?

See our Sewer Repairs on Private Property (PDF) brochure. 

For general questions:

Concerned about Odors?

If you are concerned about odors outside of your home or in your neighborhood, please let us know. To ensure we can identify the source and help resolve the issue, please include the following information:

  • Address or cross-street of the issue
  • Whether the odor is inside or outside the home
  • If there’s specific source or area where the odor is stronger
  • How long you’ve experienced it
  • Whether any of your neighbors are experiencing it

How’s My Driving?

Have feedback about an experience with a CWS driver? Please submit it here.

File an Insurance Claim

If you have reason to believe Clean Water Services is responsible for your loss, you can report a claim through our online system.