Safety is our top priority. While Clean Water Services works to minimize potential risks, accidents can happen. When property damage or personal injuries are reported, the Risk team works to investigate, evaluate, and resolve claims.
These reports are for insurance claim purposes and are not reviewed immediately or monitored daily. If you need to report a problem requiring immediate assistance, please call 503.681.3600.
If you have reason to believe Clean Water Services is responsible for your loss, you can report a claim for:
Report your claim as soon as possible, even if you don’t have all the required information. Under ORS 30.275, you must submit a claim within 180 days from the date of loss.
Not all information is required for the initial report, but please do provide:
- Your contact information
Contact information for yourself and other parties, including email address. Let us know your relationship to the claim and the best way to contact you. Are you the injured party, property/vehicle owner?
- Details about the claim
Describe what happened, including the date and time of the event, as well as the address of the loss location. Provide information about any damage or injuries. Include the license plate number of any involved vehicles and any contact information for passengers or witnesses.
- Additional documentation
Items such as photos, estimated, receipts, and invoices that support your claim should be included. However, do not send sensitive personal or medical records with your claim. Our adjuster will request your personal or medical records if needed.