Clean Water Services COVID-19 Updates

Committed to protecting public health and serving our customers.  

In this unprecedented time of COVID-19, we continue to keep your safety and health at the forefront – so all of us have clean water for drinking, washing our hands, and helping prevent the spread of the coronavirus.

See our Newsroom for more on how we have responded to the pandemic.

Rates, Payments & Budget

During Washington County’s state of emergency, Clean Water Services will not assess late fees on sewer and surface water charges. Please contact your drinking water provider for more information on their service.

The Clean Water Services annual budget process helps guide what investments the community will make in water resources management and establishes sewer and stormwater rates for the following fiscal year. Rates support our work in protecting water resources as we look beyond this pandemic and keep up with changing needs. This requires additional investments in aging infrastructure, ensuring our long-term water supply and meeting stricter federal and state pollution control rules.

You’re welcome to participate on May 7 and June 15 in our budget discussions and learn more about how we invest in our community. Find information on the proposed rates and how to take part on our Budget page.

Building & Site Access

  • All people in CWS facilities must follow precautions, including signing in and signing out; wearing a mask; maintaining at least six feet of distance; and adhering to occupancy limits. Customers will also be asked to provide contact information for contact-tracing purposes.
  • In-person permit services are available Monday-Thursday, 8 am – 12 pm and 1 pm – 4 pm. Planning & Development Services staff are also available to do business with you through alternate practices, phone at 503.681.5100 or email.
  • Other customer service and in-person public appointments are virtual or by appointment only until further notice.
  • We ask all delivery personnel and vendors to follow access guidelines posted on our building doors. Please only visit if necessary and if you are feeling well.
  • Fernhill trails remain open to the public from dawn to dusk. Visitors must follow social/physical distancing rules.

Services & Programs

  • Water is vital to reducing the spread of coronavirus through handwashing and we assure you that your water remains safe. Learn more about water and COVID-19 from the CDC. 
  • The RV waste disposals at our Rock Creek (Hillsboro) and Durham (Tigard) facilities remain open for use. Annual pass holders can continue to use your existing PIN.
  • Our Utility Billing Customer Service staff is available from 8 am - 5 pm at 503.681.4400. 

Research & COVID-19 Tracking 

Public health and clean water go hand-in-hand, especially in today's COVID crisis. Clean Water Services is collaborating on multiple research projects to track COVID-19 in sewage to help public health officials detect the presence and scope of the virus in a community. Using new analytical techniques, researchers are able to find evidence of the virus at the neighborhood scale, which could provide an early warning sign of the virus in a community.

What You Can Do

As we take measures to protect the health of our community, we encourage you to do your part:

  • Do not flush wipes (even those marketed as "flushable"), paper towels, facial tissues and other products. They clog pipes and lead to overflows.
  • Wash your hands frequently with soap and water – and be sure to turn off the sink as your scrub for at least 20 seconds.
  • Continue to clean and disinfect frequently touched surfaces; avoid touching your eyes, nose and mouth; practice positive social distancing; and avoid close contact with anyone who is sick.

If you have additional questions, please contact us. Stay tuned to this page for updates.

Everything we do at Clean Water Services aims to protect public health, while enhancing the natural environment of the Tualatin River Watershed. Combining science and nature, we work in partnership with others to safeguard the river's health and vitality, ensure the economic success of our region, and protect public health for more than 600,000 people in urban Washington County. Although Clean Water Services maintains a close working relationship with Washington County government, it is separately managed and financed.

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Mark Jockers
Chief of Staff
Clean Water Services
503.681.4450 (o)
503.701.4293 (m)

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