Clean Water Services COVID-19 Updates

Updated 2:41 pm - March 25, 2020

We are open for business and are committed to serving the needs of our customers.

To implement social distancing according to Governor Kate Brown’s “Stay Home, Save Lives” Executive Order, our buildings are currently closed to the general public. To ensure continued delivery of services, we have made the following adjustments:

  • Our Utility Billing Customer Service staff is available from 8 am - 5 pm at 503.681.4400.
  • During Washington County’s state of emergency, Clean Water Services will not assess late fees on sewer and surface water charges. We recommend that you contact your drinking water provider for more information on their service. Water is vital to reducing the spread of coronavirus through handwashing and we assure you that your water remains safe.
  • The Permit Counter is currently closed to the public. Planning & Development Services staff can answer many questions over the phone at 503.681.5100 or via email. However, staff is available to do business with you through alternate practices.
  • Commercial disposal annual pass holders can continue to use your existing PIN.
  • We ask all delivery personnel and vendors to follow access guidelines posted on our building doors. Please only visit if necessary and if you are feeling well. 
  • Fernhill in Forest Grove is currently open to the public, but restrooms are closed. Please only visit if you are feeling well and can maintain appropriate social distancing with others.
  • We have temporarily canceled facility tours and public events.

If you have additional questions, please contact us. Connect with us by phone, email and online.

As we take measures to continue to clean used water and protect the health of our community, we encourage you to do your part to reduce the spread of respiratory illnesses:

  • Please do not flush anything besides toilet paper. Even if you run low on toilet paper, avoid flushing wipes (even those marketed as "flushable"), paper towels, facial tissues or other products. They can clog pipes and cause a real pain in the drain.
  • Wash your hands frequently with soap and water – and be sure to turn off the sink as your scrub for at least 20 seconds.
  • Continue to clean and disinfect frequently touched surfaces; avoid touching your eyes, nose and mouth; practice positive social distancing; and avoid close contact with anyone who is sick.

Stay tuned to this page for updates.


Everything we do at Clean Water Services aims to protect public health, while enhancing the natural environment of the Tualatin River Watershed. Combining science and nature, we work in partnership with others to safeguard the river's health and vitality, ensure the economic success of our region, and protect public health for more than 600,000 people in urban Washington County. Although Clean Water Services maintains a close working relationship with Washington County government, it is separately managed and financed.

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Mark Jockers
Government & Public Affairs Director
Clean Water Services
503.681.4450 (o)
503.701.4293 (m)

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