The world is increasingly connected and unpredictable, with change happening quickly. Public agencies must reconcile growth and development pressures with new regulations and the needs of the environment. Given this dynamic operating environment, agencies often need new strategies for managing people, resources and public engagement. Technology and management tools, developed and implemented by the Clean Water Institute, can help. The Institute advises on business structures and measures to insure that agencies can thrive in changing operating environments.
Clean Water Services encountered a significant challenge in 1995. After implementing a 100 million dollar capital expansion to meet nutrient reduction requirements established by new regulation, it faced public pressure to privatize (like many other similar agencies at the time). After focusing on quality for many years, CWS now added a focus on value. Under the leadership of General Manger Bill Gaffi, CWS embarked on a Business Process Re-Engineering (BPR) that created results unlike anything seen before in the public sector. In a matter of three years, CWS reduced staff and its budget by 20%—and has held these gains for nearly 15 years. Not long after implementing BPR, CWS won first place in EPA's National Clean Water Act Recognition Award for best operated facility at both of its advanced treatment facilities.
The legacy of BPR's value-driven approach remains at CWS, demonstrating that quality can be maintained and improved concurrently. Recently, CWS implemented Effective Utility Management tools and the deployment of Lean/Six Sigma tools. CWS' experience demonstrates that significant gains in value can be achieved through BPR. Through the Clean Water Institute others may access CWS' expertise in this process.
Business Process Re-Engineering Fact Sheet (PDF, 1.6MB)
A growing community brings competing needs and priorities among industries, environment, cities, agriculture and homeowners. It's important to understand and account for the needs of each of these parties, engage them in a long-term process to make plans and choices and educate them as to their collective role in providing access to a clean, reliable water supply and healthy rivers and streams.
The Clean Water Institute can help you design a public engagement process that uses science, innovation and creativity to advance water quality, water quantity and wildlife habitat needs. From advertising and media campaigns to environmental education and participation activities, we can show you how to engage communities in action.
One way utilities can adapt to new challenges is to form partnerships and bridge jurisdictions. The Clean Water Institute has extensive experience with cutting edge utility regionalization and watershed-based management. Working with local, city, regional, state and federal partners, the Clean Water Institute can help facilitate establishing united sewer districts and effective regional stormwater management.
The Clean Water Institute also offers services to help utilities improve water quality, protect fish habitat and manage drainage by operating and maintaining a stormwater conveyance system, establishing design and construction standards, regulating activities that can impact the watershed and enhancing streams and floodplains.